Industries · Professional and IT services
The admin layer your billable hours keep paying for.
Intake, scheduling, notes and follow-ups — so the people you bill out stay billable.
In a services business the expensive people end up doing the cheap work: chasing a scheduling email, writing up a call, reminding a client about the thing they promised. Your coordinator takes that layer. She triages what arrives, books the calls, joins the meetings, and turns each one into a written recap with owners and dates that reaches everyone who was there.
Because she keeps the record as she goes, the state of a client relationship stops living in one person's head and one person's inbox. What was agreed, what is outstanding and who owes what is visible without anyone reconstructing it — which matters most on the day somebody is on leave and a client asks where things stand.
What she does in the first week
- Triages incoming requests and routes them
- Books calls and keeps diaries honest
- Joins meetings, writes the recap, assigns the actions
- Chases what clients promised to send
- Keeps a shared record instead of one person's inbox
Works with what you already run
Running software built just for you? She can read that too, through your own API — read-only, and only the parts you list. What your developer builds.
Nothing reaches your customers until you have approved it. She drafts, books and prepares; anything going outside waits in Needs you until you say yes. Answering the phone is the one exception — that is the job.
Other industries
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A configured pilot, two weeks of shadow mode, nothing sent without your approval.