Industries · Automotive
The service desk answers while you are under a car.
Bookings, parts questions and service reminders, handled without leaving the bay.
A garage loses work in the gap between a customer ringing and someone with clean hands reaching the phone. She answers instead, takes the registration and the symptom, books the car in against a slot that suits the workload, and tells the customer what to expect — courtesy car, drop-off time, likely turnaround — from the answers you gave her once.
She also keeps the returning work coming, which is where the margin lives. Services and inspections due get a reminder before they lapse, a quote that was given and not taken gets one polite follow-up, and the vehicle's history stays with the vehicle so the next conversation starts from what was done last time instead of from scratch.
What she does in the first week
- Takes booking calls with registration and symptom
- Books into the workshop diary
- Reminds on services and inspections coming due
- Follows up quotes that went quiet
- Keeps history against the vehicle, not just the customer
Works with what you already run
Running software built just for you? She can read that too, through your own API — read-only, and only the parts you list. What your developer builds.
Nothing reaches your customers until you have approved it. She drafts, books and prepares; anything going outside waits in Needs you until you say yes. Answering the phone is the one exception — that is the job.
Other industries
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