Industries · Clinics and dental
The front desk that does not go to lunch.
Booking, rescheduling, reminders and recalls — without a clinical opinion anywhere near it.
Reception is busiest exactly when it is least able to answer: mid-morning, with a queue at the desk and three lines ringing. She takes those calls in parallel, books and moves appointments inside the rules you set, and handles the cancellation that would otherwise have become an empty chair by offering the slot to someone waiting.
The quieter work matters more than it looks. Reminders go out the day before so fewer people forget; patients overdue for a recall get a nudge; new-patient forms are requested before the visit rather than filled in on a clipboard. She will not answer a clinical question, ever — symptoms, medication, whether something can wait — those become a message for a clinician, which is the only safe design.
What she does in the first week
- Books, moves and cancels inside your scheduling rules
- Sends day-before reminders and chases no-shows
- Offers freed slots to patients who are waiting
- Requests new-patient forms ahead of the visit
- Routes every clinical question to a human, always
Works with what you already run
Running software built just for you? She can read that too, through your own API — read-only, and only the parts you list. What your developer builds.
Nothing reaches your customers until you have approved it. She drafts, books and prepares; anything going outside waits in Needs you until you say yes. Answering the phone is the one exception — that is the job.
Other industries
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A configured pilot, two weeks of shadow mode, nothing sent without your approval.